Vulnerability Reporting

How to report

If you believe you have found a security vulnerability in a PSG product, its firmware or its software, email helpdesk@psgglobal.net with “Vulnerability report” in the subject line.

What to include

Include as much of the following as you can, so PSG can reproduce and assess the issue:

• The product name and model, and the firmware or software version.
• A description of the issue and where it occurs.
• Steps to reproduce it, with any logs, screenshots or proof-of-concept code.
• How you would like PSG to contact you.

What happens next

A member of the PSG team will follow up with you and work through the issue with you. Please keep the details private while PSG investigates.

Product support

For a support question that is not a security issue, use the Customer Support Portal or contact technical support.